Email and Text Sending Outage

Incident Report for Privy

Resolved

This incident has been resolved.
Posted Oct 01, 2022 - 13:00 EDT

Monitoring

Emails and Texts are sending. We are continuing to monitor for any further issues.
Posted Oct 01, 2022 - 11:32 EDT

Update

We are continuing to work on a fix for this issue. Emails and Texts are continuing being enqueued.
Posted Sep 30, 2022 - 20:24 EDT

Update

We are continuing to work on a fix for this issue.
Posted Sep 30, 2022 - 15:55 EDT

Update

We are continuing to work to fix this issue. There may be some brief downtime in the coming hours as we work to resolve the issue.
Posted Sep 30, 2022 - 15:54 EDT

Identified

We've identified the issue that's causing Email and Text sending errors. We are continuing working to address the issue. Text messaging sending is online but we're still seeing elevated sending error rates. We've temporarily paused email sending for Newsletters, Automations, and Autoresponders: these emails are being enqueued and will be sent out upon resolution.

EDIT: Text messaging was also paused around 12:40 EDT. Text messages are being enqueued.
Posted Sep 30, 2022 - 14:02 EDT

Investigating

We are seeing a higher volume of Emails and Text messages failing to send.
Posted Sep 30, 2022 - 10:54 EDT
This incident affected: Privy Email (Email Sending) and Privy Text (Text Sending).