tag:status.privy.com,2005:/historyPrivy Status - Incident History2024-03-18T19:33:10-04:00Privytag:status.privy.com,2005:Incident/202209622024-03-14T05:45:56-04:002024-03-14T05:45:56-04:00Database Maintenance<p><small>Mar <var data-var='date'>14</var>, <var data-var='time'>05:45</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>14</var>, <var data-var='time'>05:00</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>12</var>, <var data-var='time'>20:09</var> EDT</small><br><strong>Update</strong> - We will be undergoing scheduled maintenance during this time.</p><p><small>Mar <var data-var='date'>11</var>, <var data-var='time'>23:13</var> EDT</small><br><strong>Update</strong> - We will be undergoing scheduled maintenance during this time.</p><p><small>Mar <var data-var='date'>11</var>, <var data-var='time'>23:12</var> EDT</small><br><strong>Scheduled</strong> - Privy is performing routine database maintenance. The app may be intermittently unavailable during this maintenance window. Scheduled emails and text messages sent during this time will be queued and sent once the maintenance is complete.</p>tag:status.privy.com,2005:Incident/196714732024-01-11T17:54:18-05:002024-01-11T17:54:18-05:00Integration with Klaviyo disconnecting for some users<p><small>Jan <var data-var='date'>11</var>, <var data-var='time'>17:54</var> EST</small><br><strong>Resolved</strong> - We have not seen any recurrence of this issue in 24 hours. If you have any issues with your Klaviyo integration, please reach out to our support team.</p><p><small>Jan <var data-var='date'>11</var>, <var data-var='time'>10:38</var> EST</small><br><strong>Monitoring</strong> - This issue has been mitigated and we're monitoring the system to ensure it's resovled.</p><p><small>Jan <var data-var='date'>10</var>, <var data-var='time'>18:00</var> EST</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Jan <var data-var='date'>10</var>, <var data-var='time'>18:00</var> EST</small><br><strong>Update</strong> - Our engineering team is continuing to investigate this issue.</p><p><small>Jan <var data-var='date'>10</var>, <var data-var='time'>16:09</var> EST</small><br><strong>Investigating</strong> - Our engineering team has noted an issue with the Privy <> Klaviyo integration which are occurring for some Privy users. We're investigating this issue and will provide more information as we are able.</p>tag:status.privy.com,2005:Incident/194035622023-12-11T20:42:24-05:002023-12-11T20:42:25-05:00Outbound email delivery is delayed for a small number of campaigns<p><small>Dec <var data-var='date'>11</var>, <var data-var='time'>20:42</var> EST</small><br><strong>Resolved</strong> - All systems are operating normally.</p><p><small>Dec <var data-var='date'>11</var>, <var data-var='time'>17:57</var> EST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring. All email should be sending normally now.</p><p><small>Dec <var data-var='date'>11</var>, <var data-var='time'>16:58</var> EST</small><br><strong>Identified</strong> - Our engineering team has identified the cause of the issue and a fix is being implemented.</p><p><small>Dec <var data-var='date'>11</var>, <var data-var='time'>13:17</var> EST</small><br><strong>Investigating</strong> - Our engineering team has identified an issue causing a small number of email campaigns to be delayed in sending. We're investigating this issue.</p>tag:status.privy.com,2005:Incident/191832022023-11-21T04:30:54-05:002023-11-21T04:30:54-05:00Scheduled Maintenance<p><small>Nov <var data-var='date'>21</var>, <var data-var='time'>04:30</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Nov <var data-var='date'>21</var>, <var data-var='time'>04:00</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'>20</var>, <var data-var='time'>16:08</var> EST</small><br><strong>Scheduled</strong> - Privy will be undergoing scheduled maintenance for up to 30 minutes beginning Tuesday November 21 at 4:00am ET and ending at 4:30am ET. The dashboard may be unavailable for parts of this time. Any scheduled emails will be queued and sent out once maintenance is completed.</p>tag:status.privy.com,2005:Incident/190490422023-11-08T07:01:26-05:002023-11-08T07:01:26-05:00Scheduled maintenance<p><small>Nov <var data-var='date'> 8</var>, <var data-var='time'>07:01</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Nov <var data-var='date'> 8</var>, <var data-var='time'>06:00</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'> 7</var>, <var data-var='time'>14:06</var> EST</small><br><strong>Scheduled</strong> - We will be performing routine maintenance starting at 6am on Wednesday, November 8, 2023 and finishing by 7am. During this window of time, automated emails to subscribers may be queued. Any queued emails will resume sending once the maintenance is completed. The Privy dashboard may be unavailable during this maintenance window.</p>tag:status.privy.com,2005:Incident/168656052023-04-14T17:17:16-04:002023-04-14T17:17:16-04:00Database Maintenance<p><small>Apr <var data-var='date'>14</var>, <var data-var='time'>17:17</var> EDT</small><br><strong>Resolved</strong> - We've finished this maintenance.</p><p><small>Apr <var data-var='date'>14</var>, <var data-var='time'>14:33</var> EDT</small><br><strong>Update</strong> - Database maintenance is proceeding and all systems are still operational. We're continuing to monitor for anything unexpected.</p><p><small>Apr <var data-var='date'>14</var>, <var data-var='time'>10:56</var> EDT</small><br><strong>Monitoring</strong> - We’re performing routine database maintenance. The app may intermittently be unavailable for brief periods. All messages will still be queued and sent and we don’t expect any significant delays in delivery.</p>tag:status.privy.com,2005:Incident/168145742023-04-11T02:06:58-04:002023-04-11T02:06:58-04:00Platform maintenance<p><small>Apr <var data-var='date'>11</var>, <var data-var='time'>02:06</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Apr <var data-var='date'>11</var>, <var data-var='time'>00:31</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Apr <var data-var='date'>10</var>, <var data-var='time'>18:01</var> EDT</small><br><strong>Scheduled</strong> - Privy is scheduled to be unavailable for maintenance starting 12:30 AM eastern time on April 11, 2023. During this time, automated emails to subscribers will be queued. Any queued emails will resume sending at the end of the maintenance period. The dashboard and API will be unavailable.</p>tag:status.privy.com,2005:Incident/166904522023-04-02T04:57:12-04:002023-04-02T04:57:12-04:00Platform maintenance<p><small>Apr <var data-var='date'> 2</var>, <var data-var='time'>04:57</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>29</var>, <var data-var='time'>15:38</var> EDT</small><br><strong>Scheduled</strong> - Privy is scheduled to be unavailable for maintenance starting 06:30 AM eastern time on April 2, 2023. During this time, automated emails to subscribers will be queued. Any queued emails will resume sending at the end of the maintenance period. The dashboard and API is estimated to be unavailable for up to 120 minutes.</p>tag:status.privy.com,2005:Incident/162717652023-02-24T18:52:46-05:002023-02-24T18:52:46-05:00SMS Message Delays<p><small>Feb <var data-var='date'>24</var>, <var data-var='time'>18:52</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>24</var>, <var data-var='time'>18:31</var> EST</small><br><strong>Monitoring</strong> - We have confirmed that the 3rd party service is recovering from the incident. SMS sending performance is back to normal.</p><p><small>Feb <var data-var='date'>24</var>, <var data-var='time'>17:31</var> EST</small><br><strong>Identified</strong> - Our engineers have identified an issue with a 3rd party which is causing SMS sends to be delayed.</p>tag:status.privy.com,2005:Incident/158679292023-01-18T19:07:05-05:002023-01-18T19:07:05-05:00Email delivery delays<p><small>Jan <var data-var='date'>18</var>, <var data-var='time'>19:07</var> EST</small><br><strong>Resolved</strong> - Our engineers have resolved this incident. Email send performance is back to normal.</p><p><small>Jan <var data-var='date'>18</var>, <var data-var='time'>16:46</var> EST</small><br><strong>Monitoring</strong> - Our engineering team has deployed a solution and our team is monitoring the fix. Emails are being sent. You may continue to see delays while the system catches up on the backlog.</p><p><small>Jan <var data-var='date'>18</var>, <var data-var='time'>15:13</var> EST</small><br><strong>Update</strong> - We are continuing to explore additional solutions. Email sends continues to be delayed at this time. We will provide another update around 5pm ET. Thank you for your continued patience.</p><p><small>Jan <var data-var='date'>18</var>, <var data-var='time'>10:26</var> EST</small><br><strong>Update</strong> - Our engineers are continuing to work on this issue. The fix we deployed last night did not fully resolve the situation and we are exploring additional options. Thank you for your patience.</p><p><small>Jan <var data-var='date'>18</var>, <var data-var='time'>02:41</var> EST</small><br><strong>Update</strong> - Our engineers have identified a solution and a fix is in progress. Email sends continue to be delayed, but will be delivered once the outage is resolved.</p><p><small>Jan <var data-var='date'>18</var>, <var data-var='time'>00:08</var> EST</small><br><strong>Identified</strong> - Our engineers have identified the problem and we're working on determining a solution.</p><p><small>Jan <var data-var='date'>17</var>, <var data-var='time'>22:18</var> EST</small><br><strong>Update</strong> - Our engineers are continuing to investigate this issue. We'll provide updates as we have them.</p><p><small>Jan <var data-var='date'>17</var>, <var data-var='time'>20:49</var> EST</small><br><strong>Investigating</strong> - Our engineers have discovered an issue which is causing email sends to be delayed. Our team is investigating this issue and we will provide updates as we have them.</p>tag:status.privy.com,2005:Incident/127671932022-11-15T11:50:20-05:002022-11-15T11:50:20-05:00Database maintenance<p><small>Nov <var data-var='date'>15</var>, <var data-var='time'>11:50</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Nov <var data-var='date'> 9</var>, <var data-var='time'>14:00</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'> 9</var>, <var data-var='time'>11:43</var> EST</small><br><strong>Scheduled</strong> - Privy is scheduled to undergo database maintenance. No downtime or degraded performance is anticipated. The procedure is expected to take up to a few days.</p>tag:status.privy.com,2005:Incident/126071332022-10-30T09:01:42-04:002022-10-30T09:01:42-04:00Database maintenance<p><small>Oct <var data-var='date'>30</var>, <var data-var='time'>09:01</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Oct <var data-var='date'>30</var>, <var data-var='time'>06:30</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Oct <var data-var='date'>24</var>, <var data-var='time'>23:07</var> EDT</small><br><strong>Scheduled</strong> - Privy is scheduled to be unavailable for maintenance starting 06:30 AM eastern time on October 30, 2022. During this time, automated emails to subscribers will be queued. Any queued emails will resume sending at the end of the maintenance period. The dashboard and API is estimated to be unavailable for up to 150 minutes.</p>tag:status.privy.com,2005:Incident/113282612022-10-01T13:00:23-04:002022-10-01T13:00:23-04:00Email and Text Sending Outage<p><small>Oct <var data-var='date'> 1</var>, <var data-var='time'>13:00</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Oct <var data-var='date'> 1</var>, <var data-var='time'>11:32</var> EDT</small><br><strong>Monitoring</strong> - Emails and Texts are sending. We are continuing to monitor for any further issues.</p><p><small>Sep <var data-var='date'>30</var>, <var data-var='time'>20:24</var> EDT</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue. Emails and Texts are continuing being enqueued.</p><p><small>Sep <var data-var='date'>30</var>, <var data-var='time'>15:55</var> EDT</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Sep <var data-var='date'>30</var>, <var data-var='time'>15:54</var> EDT</small><br><strong>Update</strong> - We are continuing to work to fix this issue. There may be some brief downtime in the coming hours as we work to resolve the issue.</p><p><small>Sep <var data-var='date'>30</var>, <var data-var='time'>14:02</var> EDT</small><br><strong>Identified</strong> - We've identified the issue that's causing Email and Text sending errors. We are continuing working to address the issue. Text messaging sending is online but we're still seeing elevated sending error rates. We've temporarily paused email sending for Newsletters, Automations, and Autoresponders: these emails are being enqueued and will be sent out upon resolution.<br /><br />EDIT: Text messaging was also paused around 12:40 EDT. Text messages are being enqueued.</p><p><small>Sep <var data-var='date'>30</var>, <var data-var='time'>10:54</var> EDT</small><br><strong>Investigating</strong> - We are seeing a higher volume of Emails and Text messages failing to send.</p>tag:status.privy.com,2005:Incident/112745852022-09-27T07:00:03-04:002022-09-27T07:00:03-04:00Database maintenance<p><small>Sep <var data-var='date'>27</var>, <var data-var='time'>07:00</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Sep <var data-var='date'>27</var>, <var data-var='time'>06:00</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Sep <var data-var='date'>26</var>, <var data-var='time'>14:17</var> EDT</small><br><strong>Scheduled</strong> - Privy is scheduled to be briefly unavailable for maintenance starting 06:00 AM eastern time on September 27, 2022. During this time, automated emails to subscribers will be queued. Any queued emails will resume sending at the end of the maintenance period. The dashboard and API is estimated to be unavailable for up to 60 minutes.</p>tag:status.privy.com,2005:Incident/111964042022-09-25T08:10:48-04:002022-09-25T08:10:48-04:00Database maintenance<p><small>Sep <var data-var='date'>25</var>, <var data-var='time'>08:10</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Sep <var data-var='date'>25</var>, <var data-var='time'>08:01</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Sep <var data-var='date'>20</var>, <var data-var='time'>14:34</var> EDT</small><br><strong>Scheduled</strong> - Privy is scheduled to be briefly unavailable for maintenance starting 08:00 AM eastern time on September 25, 2022. During this time, automated emails to subscribers will be queued. Any queued emails will resume sending at the end of the maintenance period. The dashboard and API is estimated to be unavailable for up to 30 minutes.</p>tag:status.privy.com,2005:Incident/108954362022-08-23T21:16:38-04:002022-08-23T21:16:38-04:00Privy Platform Outage<p><small>Aug <var data-var='date'>23</var>, <var data-var='time'>21:16</var> EDT</small><br><strong>Resolved</strong> - The issue with the upstream DNS provider is resolved.</p><p><small>Aug <var data-var='date'>23</var>, <var data-var='time'>19:39</var> EDT</small><br><strong>Investigating</strong> - We are experiencing an outage due to issues with an upstream DNS provider.<br /><br />Our Engineers are investigating this issue.</p>tag:status.privy.com,2005:Incident/99839572022-05-13T12:00:55-04:002022-05-13T12:00:55-04:00Events and reports delayed<p><small>May <var data-var='date'>13</var>, <var data-var='time'>12:00</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>May <var data-var='date'>13</var>, <var data-var='time'>11:46</var> EDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>May <var data-var='date'>13</var>, <var data-var='time'>11:35</var> EDT</small><br><strong>Update</strong> - Email and customer activity is currently delayed by about 60 minutes. Users may experience intermittent problems accessing the application. We are currently investigating this issue.</p><p><small>May <var data-var='date'>13</var>, <var data-var='time'>11:07</var> EDT</small><br><strong>Update</strong> - Users may experience intermittent problems accessing the application.</p><p><small>May <var data-var='date'>13</var>, <var data-var='time'>10:00</var> EDT</small><br><strong>Investigating</strong> - Email and customer activity is currently delayed by about 30 minutes. We are currently investigating this issue.</p>tag:status.privy.com,2005:Incident/97779742022-04-14T10:36:45-04:002022-04-14T10:36:45-04:00Database maintenance<p><small>Apr <var data-var='date'>14</var>, <var data-var='time'>10:36</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Apr <var data-var='date'>14</var>, <var data-var='time'>09:21</var> EDT</small><br><strong>Verifying</strong> - Verification is currently underway for the maintenance items.</p><p><small>Apr <var data-var='date'>14</var>, <var data-var='time'>07:00</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Apr <var data-var='date'>13</var>, <var data-var='time'>15:08</var> EDT</small><br><strong>Scheduled</strong> - Privy will be performing scheduled maintenance starting Thu, 14 Apr 2022 07:00:00 -0500. During this time, customer timeline events may be delayed for up to 4.5 hours. We apologize for any inconvenience.</p>tag:status.privy.com,2005:Incident/94002572022-02-24T12:50:06-05:002022-02-24T12:50:06-05:00Privy Platform outage<p><small>Feb <var data-var='date'>24</var>, <var data-var='time'>12:50</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>24</var>, <var data-var='time'>12:25</var> EST</small><br><strong>Monitoring</strong> - The third party PaaS appears to have recovered; engineers are now monitoring.</p><p><small>Feb <var data-var='date'>24</var>, <var data-var='time'>12:20</var> EST</small><br><strong>Identified</strong> - The issue has been identified as an issue with a third party PaaS</p><p><small>Feb <var data-var='date'>24</var>, <var data-var='time'>11:59</var> EST</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Feb <var data-var='date'>24</var>, <var data-var='time'>11:51</var> EST</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Feb <var data-var='date'>24</var>, <var data-var='time'>11:50</var> EST</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Feb <var data-var='date'>24</var>, <var data-var='time'>11:49</var> EST</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.privy.com,2005:Incident/87839742021-12-08T06:03:27-05:002021-12-08T06:03:27-05:00Email editor not loading<p><small>Dec <var data-var='date'> 8</var>, <var data-var='time'>06:03</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved and verified. AWS US EAST-1 incident was resolved late last night and we have been monitoring the fix since.</p><p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>13:19</var> EST</small><br><strong>Monitoring</strong> - Monitoring - AWS US EAST-1 is down for many companies all over the world. We are closely monitoring it, and we apologize for this inconvenience. As per AWS, they have already identified the root cause and are actively working towards recovery.</p><p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>12:58</var> EST</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>12:57</var> EST</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>12:56</var> EST</small><br><strong>Investigating</strong> - We are currently experiencing issues with a third-party vendor that is resulting in the email editor not being able to be accessed. The team has identified the root cause of the issue and is investigating while we await updates.</p>tag:status.privy.com,2005:Incident/86099872021-11-20T15:40:52-05:002021-11-20T15:40:52-05:00Deliverability degradation<p><small>Nov <var data-var='date'>20</var>, <var data-var='time'>15:40</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'>19</var>, <var data-var='time'>17:42</var> EST</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue. We have implemented some mitigations for about half of affected merchants, and are continuing to apply mitigations to the remaining affected accounts.</p><p><small>Nov <var data-var='date'>19</var>, <var data-var='time'>11:46</var> EST</small><br><strong>Identified</strong> - We have identified an increase in bounce rates and spam filtering for merchants without a custom sending domain. We are actively working to address this issue. Merchants can mitigate this issue by connecting a custom sending domain.</p>tag:status.privy.com,2005:Incident/82671912021-10-19T15:53:24-04:002021-10-19T15:53:24-04:00Email Editor outage<p><small>Oct <var data-var='date'>19</var>, <var data-var='time'>15:53</var> EDT</small><br><strong>Resolved</strong> - The Privy Email Editor is operational again.</p><p><small>Oct <var data-var='date'>19</var>, <var data-var='time'>15:51</var> EDT</small><br><strong>Identified</strong> - The Privy Email Editor is currently unavailable due to an outage in a third party system. The third party has identified the issue and is actively working on resolving it.</p>tag:status.privy.com,2005:Incident/81700692021-10-06T16:30:00-04:002021-10-06T17:22:57-04:00Performance degradation<p><small>Oct <var data-var='date'> 6</var>, <var data-var='time'>16:30</var> EDT</small><br><strong>Resolved</strong> - Around 4:37 PM EST to 4:48 PM EST, response times were below acceptable rates. The identified root cause is an issue with one of the external services that led to degraded performance. Response times have returned to normal.</p>tag:status.privy.com,2005:Incident/80970092021-10-03T08:30:30-04:002021-10-03T08:30:30-04:00Database maintenance<p><small>Oct <var data-var='date'> 3</var>, <var data-var='time'>08:30</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Oct <var data-var='date'> 3</var>, <var data-var='time'>08:00</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Sep <var data-var='date'>27</var>, <var data-var='time'>18:22</var> EDT</small><br><strong>Scheduled</strong> - Privy is scheduled to be briefly unavailable for maintenance starting 08:00 AM eastern time on October 03, 2021. During this time, automated emails to subscribers will be queued. Any queued emails will resume sending at the end of the maintenance period. The dashboard and API is estimated to be unavailable for approximately 3-5 minutes, but may be unavailable for up to 30 minutes. We apologize for any inconvenience.</p>tag:status.privy.com,2005:Incident/77490352021-08-13T12:27:42-04:002021-08-13T12:27:42-04:00System degraded<p><small>Aug <var data-var='date'>13</var>, <var data-var='time'>12:27</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Aug <var data-var='date'>13</var>, <var data-var='time'>00:55</var> EDT</small><br><strong>Update</strong> - We are monitoring this issue and will provide an update shortly.</p><p><small>Aug <var data-var='date'>12</var>, <var data-var='time'>18:52</var> EDT</small><br><strong>Update</strong> - The issue could be related with one an technical issue of one of our providers. We are still monitoring the issues.</p><p><small>Aug <var data-var='date'>12</var>, <var data-var='time'>16:19</var> EDT</small><br><strong>Identified</strong> - The issue has been identified, the team is working on a fix.</p><p><small>Aug <var data-var='date'>12</var>, <var data-var='time'>14:34</var> EDT</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Aug <var data-var='date'>12</var>, <var data-var='time'>13:56</var> EDT</small><br><strong>Investigating</strong> - Researching into why the systems are degraded, causing merchants having difficulties accessing the dashboard.</p>